FAQs

FAQs


What is Skoodle Play?

Skoodle Art is a flagship brand of Stone Sapphire India Pvt Ltd, and consists of a full range of Toys, Stationery, Art Essentials and School Supplies for children mostly from the age group of 0-18 years and stationery lovers. We believe high quality art supplies can enrich the experience and go a long way in inspiring young minds. All our products are designed & developed keeping in mind that good and effective learning is only possible if it happens in an interactive teaching environment.

 

The products are developed and manufactured in house with strictest attention to quality and safety, as well as affordability. We are proudly manufacturing our stationery & toys range in India, we contribute, believe, and deliver on the Govt of India’s Atmanirbhar Bharat & Make in India Initiative. #VocalforLocal

 

What is the benefit of buying from Skoodle Art?

Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we offer to children. Our endeavor is to ensure that you get the widest possible choice of the top-rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

 

Where are the offices of Skoodle Play located?

Currently our office is located in Vadodara while the orders are shipped from various warehouses located across India aimed to get the products reach our customer in minimum possible time.

 

What products does Skoodle Art sell?

We sell products of all the leading brands for children and kids across sections right from Toys, Stationery, Art Essentials and School Supplies. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.

 

What is the process of payment at Skoodleart.com?

To purchase product from our website, customer has an option to pay for the order through Credit Card, Debit Card, Netbanking & different Wallets. One can also opt to pay through COD (Cash on Delivery) if the service is available at their pincode.

 

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will update about each and every product on our website if they are in stock or out of stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag in our website. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

 

How are the products packaged?

Each of the individual products are securely packaged and put into a box. The box is sealed well ensuring a safe and secure delivery.

 

Do you deliver products outside India?

We deliver our products outside India and in countries like China, Hong Kong and U.S.A. Delivery outside country is product specific and one can check the location through pincode checker, if the desired product can be shipped outside india.

 

What is GST?

GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.

 

How GST amount is calculated over and above the discounted price?

GST is calculated on the basis of rates mentioned under GST laws for each category of product, customer location and the applicable discount on the product at the time of purchase.

GST over and above the discounted price is applicable on products with discount of 19% and above. The GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules.

 

Do I have to pay GST on purchase of any product?

GST is included in the price displayed on the website. All products are available with Incl. of all taxes. Customers need to pay only the price displayed on the website with applicable shipping charge if any.

 

What is your Return Policy?

Please refer to Return Policy displayed on the website.

 

What options do I have while making payment?

Payments are accepted through Credit Card, Debit Card, Netbanking, Wallet etc. Option to buy on COD is also available on the website on selective products and based on pincode availability of COD option.

 

Still have Question that is not answered here?

Please write to us in the below form or send us an email on care@stonesapphire.com We will respond back within 24 business hours.